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  1. Jira Service Management Cloud
  2. JSDCLOUD-4233

Knowledge Base for unlicensed user not showing

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      Description

      NOTE: This bug report is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding bug report.

      Summary

      When using the unlicensed user functionality toward Confluence, as an unlicensed user, the articles list is not showing from the 'Find a solution box'

      Environment

      • Confluence 5.10.4
      • JSD 3.1.9

      Steps to Reproduce

      1. Ensure JIRA and Confluence Application link is configured and using the same user base
      2. Create a customer account through JSD portal
      3. Try to search for an article

      Expected Results

      1. List of articles should be listed

      Actual Result

      1. No articles shown

      Notes

      • Assigning the customer account to JSD application access, allow the account to search for articles correctly. This, however will consume JSD license
      • Revoking the customer account to JSD application access, will continue to allow the account to search for articles correctly. (seems to be a workaround)
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              Assignee:
              ldiniz Leonardo Diniz
              Reporter:
              amasut Azfar Masut (Inactive)
              Votes:
              16 Vote for this issue
              Watchers:
              20 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved: