Hello, why is it still not possible to create custom series ->every end of the month if have to do a manual correction because it is not possible to create custom series - and the existing series don`t fit to all regular needs. Creating a monthly report is a standard task.

Problem:

The report will only show those tickets which were created AND still not resolved in that period of time.<- This is a probelm if you have older tickets and you have to create a report every month with all unresolved tickets - some tickets need more time to get resolved and don `t appear in the Report series.

Would really like this capability.
For a platform that stores a lot of our process data, it's ridiculously difficult to pull management information out.

This feature being missing is extremely limiting in what information you are able to report on within the app as you cannot make calculated metrics such as Average Handling Time, Average Wait Time, etc.  

Other tools such as Zendesk do allow for functionality like this, and it would seem reasonable to expect the same in JSM.

Again a simple and must have component a suggestion since 2014, omg ......

Hello,

Any update on this issue?

Hoping for this feature.

For us, we need to have a  more customized series for reports such as custom date fields. With the predefined created and resolved series, we are not able to fully utilize the report section of Jira service management, which is unfortunate.

It would be a start if the Service Management project Change Issue Type new Planned Start and Planned End Date fields could be allowed because reporting on Creation or Resolution Dates for this at is ineffective.  

Hi

Here you can see all available series.

Is this functionality will be available in JIRA Service Desk. It would be very usefull in creating new reports.