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  1. Jira Service Management Cloud
  2. JSDCLOUD-41

Grouping of request types on Customer Portal

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    • Icon: Suggestion Suggestion
    • Resolution: Fixed
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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      We have quite large IT department with 7 different teams so there could be a dozens of user request types.
      It's not very user-friendly to make a huge list of this request types, so it would be helpful if we can group some request types on the home page of Customer Portal. Then user can expand this group by clicking on it or may be redirected to next page with list of request types within this group.

            [JSDCLOUD-41] Grouping of request types on Customer Portal

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3442169 ] New: JAC Suggestion Workflow 3 [ 3696376 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Monique Khairuliana (Inactive) made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2317062 ] New: JAC Suggestion Workflow [ 3442169 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2049895 ] New: JSD Suggestion Workflow - TEMP [ 2317062 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2045345 ] New: JSD Suggestion Workflow [ 2049895 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1872102 ] New: JSD Suggestion Workflow - TEMP [ 2045345 ]
            jonah (Inactive) made changes -
            Description Original: We have quite large IT department with 7 different teams so there could be a dozens of user request types.
            It's not very user-friendly to make a huge list of this request types, so it would be helpful if we can group some request types on the home page of Customer Portal. Then user can expand this group by clicking on it or may be redirected to next page with list of request types within this group.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Cloud*. Using *JIRA Service Desk Server*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDSERVER-41].
              {panel}

            We have quite large IT department with 7 different teams so there could be a dozens of user request types.
            It's not very user-friendly to make a huge list of this request types, so it would be helpful if we can group some request types on the home page of Customer Portal. Then user can expand this group by clicking on it or may be redirected to next page with list of request types within this group.
            jonah (Inactive) made changes -
            Link New: This issue is related to JSDSERVER-41 [ JSDSERVER-41 ]
            vkharisma made changes -
            Project Import New: Sun Apr 02 00:24:18 UTC 2017 [ 1491092658763 ]
            Owen made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 561090 ] New: JSD Suggestion Workflow [ 1279592 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Justus Pendleton (Inactive) made changes -
            Fix Version/s Original: 1.1 [ 37212 ]
            Affects Version/s Original: 1.0 [ 37211 ]
            Issue Type Original: New Feature [ 2 ] New: Suggestion [ 10000 ]
            Labels Original: sds triaged
            Priority Original: Minor [ 4 ]

              Unassigned Unassigned
              c28d30b8-a62e-4318-86f6-7d94c66c6a6e Deleted Account (Inactive)
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              8 Vote for this issue
              Watchers:
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                Created:
                Updated:
                Resolved: