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  1. Jira Service Desk Cloud
  2. JSDCLOUD-3701

As an admin, I want Service Desk Automation to be able to set the Resolution when a condition is met

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      Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      Currently it is not possible to set resolution using Service Desk automation

      Suggested Solution

      Add the functionality to automate resolution when is condition is met

      Workaround

      This should be possible using JIRA Automation add-on: https://marketplace.atlassian.com/plugins/com.atlassian.plugin.automation.jira-automation-plugin/server/overview. The following guide will help you configure JIRA automation add-on to achive this: https://confluence.atlassian.com/display/JIRAKB/Using+JIRA+Automation+Plugin+to+close+an+Issue+will+result+in+an+unresolved+closed+issue

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              Assignee:
              Unassigned
              Reporter:
              mriza Mohamed Riza (Inactive)
              Votes:
              59 Vote for this issue
              Watchers:
              28 Start watching this issue

                Dates

                Created:
                Updated: