As an admin, I want Service Desk Automation to be able to resolve issues when a condition is met

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      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      Currently it is not possible to set resolution using Service Desk automation

      Suggested Solution

      Add the functionality to automate resolution when is condition is met

      Workaround

      This should be possible using JIRA Automation add-on: https://marketplace.atlassian.com/plugins/com.atlassian.plugin.automation.jira-automation-plugin/server/overview. The following guide will help you configure JIRA automation add-on to achive this: https://confluence.atlassian.com/display/JIRAKB/Using+JIRA+Automation+Plugin+to+close+an+Issue+will+result+in+an+unresolved+closed+issue

            Assignee:
            Unassigned
            Reporter:
            Mohamed Riza (Inactive)
            Votes:
            22 Vote for this issue
            Watchers:
            16 Start watching this issue

              Created:
              Updated: