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  1. Jira Service Management Data Center
  2. JSDSERVER-3701

As an admin, I want Service Desk Automation to be able to resolve issues when a condition is met

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    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      Currently it is not possible to set resolution using Service Desk automation

      Suggested Solution

      Add the functionality to automate resolution when is condition is met

      Workaround

      This should be possible using JIRA Automation add-on: https://marketplace.atlassian.com/plugins/com.atlassian.plugin.automation.jira-automation-plugin/server/overview. The following guide will help you configure JIRA automation add-on to achive this: https://confluence.atlassian.com/display/JIRAKB/Using+JIRA+Automation+Plugin+to+close+an+Issue+will+result+in+an+unresolved+closed+issue

      Attachments

        Issue Links

          is related to

          Suggestion - JRASERVER-41123 Implement a Hide Transition workflow condition

          • Gathering Interest
          relates to

          Suggestion - JSDCLOUD-12356 As an admin, I want Service Desk Automation to be able to set the Resolution when a condition is met (new action to set resolution)

          • Gathering Interest

          Activity

            People

              Unassigned Unassigned
              mriza Mohamed Riza (Inactive)
              Votes:
              22 Vote for this issue
              Watchers:
              16 Start watching this issue

              Dates

                Created:
                Updated:

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