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  1. Jira Service Management Cloud
  2. JSDCLOUD-36

As an Admin I would like to force users to only use the Customer Portal to create issues

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    • Icon: Suggestion Suggestion
    • Resolution: Fixed
    • None

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Currently there's no way to force users to use the Customer Portal - they can still create issues normally. Please enhance the product to provide a configurable option to force users to create issues through Customer Portal.

            [JSDCLOUD-36] As an Admin I would like to force users to only use the Customer Portal to create issues

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3442513 ] New: JAC Suggestion Workflow 3 [ 3694496 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Monique Khairuliana (Inactive) made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2318771 ] New: JAC Suggestion Workflow [ 3442513 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2050897 ] New: JSD Suggestion Workflow - TEMP [ 2318771 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2045925 ] New: JSD Suggestion Workflow [ 2050897 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1874644 ] New: JSD Suggestion Workflow - TEMP [ 2045925 ]
            jonah (Inactive) made changes -
            Description Original: Currently there's no way to force users to use the Customer Portal - they can still create issues normally. Please enhance the product to provide a configurable option to force users to create issues through Customer Portal. New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Cloud*. Using *JIRA Service Desk Server*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDSERVER-36].
              {panel}

            Currently there's no way to force users to use the Customer Portal - they can still create issues normally. Please enhance the product to provide a configurable option to force users to create issues through Customer Portal.
            jonah (Inactive) made changes -
            Link New: This issue is related to JSDSERVER-36 [ JSDSERVER-36 ]
            vkharisma made changes -
            Project Import New: Sun Apr 02 00:24:18 UTC 2017 [ 1491092658763 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels New: affects-server
            Owen made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 561028 ] New: JSD Suggestion Workflow [ 1280611 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]

              Unassigned Unassigned
              dcurrie@atlassian.com Dave C
              Votes:
              52 Vote for this issue
              Watchers:
              42 Start watching this issue

                Created:
                Updated:
                Resolved: