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  1. Jira Service Management Cloud
  2. JSDCLOUD-3623

Customize layout and fields on displayed knowledge base articles

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Suggestion

      Currently, when knowledge base articles are displayed in the help center, only the actual content is present and no additional fields can be selected. In certain circumstances, administrators may want to display the author of an article, so that users can reach out to them, or simply making it more personal. In some cases, the creation and/or modification date of the article also yields information of how recent and actual the article may be.

      Proposed solution

      Make the layout of knowledge base articles in the help center and the displayed fields configurable, preferably from the administration UI.

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          Suggestion - JSDSERVER-3623 Customize layout and fields on displayed knowledge base articles

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              Unassigned Unassigned
              pkoczan Peter Koczan (Inactive)
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              Dates

                Created:
                Updated: