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  1. Jira Service Management Cloud
  2. JSDCLOUD-349

As an admin I want to be able to change the Issue Type for an existing Service Desk Request Type

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Updated 20 December 2022

      Hello everyone!

      We are very excited to announce this new feature that will allow you to change the issue type of a request type. This admin feature will enable you to change the workflow of a single request type even if it shares an issue type with other request types.

      The first release allows you to select any workflow or issue type in your project but we will later be giving you access to any workflow on your instance (and will make sure that your Jira configuration just works).

      This new feature is available to all tenants and we will be improving it over the coming months to make it even easier to change the workflow of a request type as per your needs. 

       

      Best regards,

       

      Jehan Gonsalkorale

      Product Manager, Jira Service Management

      Problem Definition

      It is currently not possible to change the issue type on Service Desks. All fields are editable except Issue Type, which is greyed out.

      Suggested Solution

      Allow to modify Issue Type and possibly provide option to apply to existing requests or only for new requests

      Workaround

      You can click and choose "replace with existing" on the "..." Icon:

      Then it will let you choose the issue type and update it:

      After selecting it, you can click update

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          Martin Chen
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          Jairo
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          Mikhael Markov
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          Mikhael Markov

              rcrossman@atlassian.com Rachel Crossman (Inactive)
              imane.assoud Imane Assoud
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