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  1. Jira Service Management Cloud
  2. JSDCLOUD-349

As an admin I want to be able to change the Issue Type for an existing Service Desk Request Type

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Updated 12 September 2022

      Hello everyone!

      We are very excited to offer you a place on an early access program for a new feature that will allow you to change the issue type of a request type. This admin feature will enable you to change the workflow of a single request type even if it shares an issue type with other request types.

      The first release allows you to select any workflow or issue type in your project but we will later be giving you access to any workflow on your instance (and will make sure that your Jira configuration just works).

      This early access program will give you access to this exclusive feature and help us get feedback from you so we can modify it to better suit your needs.

      If you would like to be a part of this program, please click on this link to sign up.

      We've decided to keep sign ups open for now and we will be periodically adding people who have signed up to this program.

      For further assistance and support, please feel free to raise request here.

       

      Best regards,

       

      Martin Chen

      Software Developer, Jira Service Management

      Problem Definition

      It is currently not possible to change the issue type on Service Desks. All fields are editable except Issue Type, which is greyed out.

      Suggested Solution

      Allow to modify Issue Type and possibly provide option to apply to existing requests or only for new requests

      Workaround

      Remove and/or add a new Request Type with the desired Issue Type

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              a620038e6229 Jehan Gonsalkorale
              imane.assoud Imane Assoud
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                Created:
                Updated: