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  1. Jira Service Management Cloud
  2. JSDCLOUD-349

As an admin I want to be able to change the Issue Type for an existing Service Desk Request Type



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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Updated 12 October 2021

      Hi everyone,

      We are currently updating this and will be surfacing the request type in the global issue create. When a request type is selected, we will show the request type configuration, including the field names, field help and field configuration (mandatory fields etc.).

      We will be releasing this January 2022.

      Thanks for your patience, we are aware that this is a major pain point and are working hard to improve the experience.


      Jehan Gonsalkorale | Product Manager | Jira Service Desk Cloud

      Problem Definition

      It is currently not possible to change the issue type on Service Desks. All fields are editable except Issue Type, which is greyed out.

      Suggested Solution

      Allow to modify Issue Type and possibly provide option to apply to existing requests or only for new requests


      Remove and/or add a new Request Type with the desired Issue Type


        Issue Links



              a620038e6229 Jehan Gonsalkorale
              imane.assoud Imane Assoud
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