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  1. Jira Service Management Cloud
  2. JSDCLOUD-3390

Automation does not trigger when agent is listed in Request Participant

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      NOTE: This bug report is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding bug report.

      Summary

      When an agent (listed in request participant) adds a comment to trigger an automation (Transition on Comment), the automation is not triggered.

      Steps to Reproduce

      1. Add an automation to Transition on Comment
      2. Add an agent as a Request Participant
      3. Login as the agent, add a comment

      Expected Results

      Issue is transitioned

      Actual Results

      Issue is not transitioned

      Workaround

      No workaround at the moment

        1. Screen Shot 2016-02-10 at 08.19.52.png
          112 kB
          Dominik Franke

            dfranke@atlassian.com Dominik Franke
            nmohdkhalid Nabil
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              Created:
              Updated:
              Resolved: