Summary of Issue

When using Service Desk 1.2, the 'Create KB' button in the issues are no longer working. When the user clicks on it, nothing will appear (a tiny dropdown menu should appear)

Steps to Reproduce

1. Install Service Desk 1.1.6 first, and connect it to a Confluence space
2. Upgrade Service Desk to 1.2 or above
3. Try to create a KB from an issue

In the browser development tools, under the 'Console' menu, the following will appear :

GET http://10.60.2.150/jira61/rest/servicedesk/1/servicedesk/MINE/kb/create-draft?issueId=11601&_=1392386955632 400 (Bad Request) batch.js:8243
ajax[79755633] error : {
successful  : false,
status      : 400,
statusText  : error,
hasData     : true,
readyState  : 4,
requestId   : 79755633,
aborted     : undefined,
} 

Workaround

As a temporary workaround, downgrade your Service Desk to 1.1.6