• Type: Suggestion
• Resolution: Done
• Component/s: Customer Portal - Help Center
• Labels:

  • affects-cloud
  • lim-aganapathy
  • lim-close
  • lim-dupfr
  • lim-reviewed

[JSDCLOUD-3331] Add "Last Updated" column information in Customer Portal request overview.

Collapse comment: Prathiksha added a comment - 28/Jul/2023 7:26 AM

Prathiksha added a comment - 28/Jul/2023 7:26 AM

Hi Everyone,

Thank you for raising your feedback on this feature.

We have released a feature that allows Jira admins to customize the columns on the My Requests tab which makes this request obsolete. More information can be found in JSDCLOUD-4384

- Customize the columns in your customers' requests list

With that, we're closing this ticket and if you have additional suggestions/questions, please raise a ticket via https://support.atlassian.com.

Prathiksha M S
Jira Service Management Cloud team

Expand comment: Prathiksha added a comment - 28/Jul/2023 7:26 AM

Prathiksha added a comment - 28/Jul/2023 7:26 AM Hi Everyone, Thank you for raising your feedback on this feature. We have released a feature that allows Jira admins to customize the columns on the My Requests tab which makes this request obsolete. More information can be found in  JSDCLOUD-4384 -  Customize the columns in your customers' requests list With that, we're closing this ticket and if you have additional suggestions/questions, please raise a ticket via https://support.atlassian.com . Prathiksha M S Jira Service Management Cloud team

Collapse comment: FlorianV added a comment - 19/Dec/2016 6:27 PM, Edited by FlorianV - 19/Dec/2016 6:32 PM

FlorianV added a comment - 19/Dec/2016 6:27 PM - edited

I would like to be able to add any kind of column to the Customer Portal request overview.
f.e.
I have one customer to who we provide an extra field where he can enter the name of the project the ticket is regarding to. Our agents are able to filter tickets based on a project. 
But our customer can't do that unfortuanally in the customer portal request overview...

(might link to https://jira.atlassian.com/browse/JSD-4580)

Expand comment: FlorianV added a comment - 19/Dec/2016 6:27 PM, Edited by FlorianV - 19/Dec/2016 6:32 PM

FlorianV added a comment - 19/Dec/2016 6:27 PM - edited I would like to be able to add any kind of column to the Customer Portal request overview. f.e. I have one customer to who we provide an extra field where he can enter the name of the project the ticket is regarding to. Our agents are able to filter tickets based on a project.  But our customer can't do that unfortuanally in the customer portal request overview... (might link to  https://jira.atlassian.com/browse/JSD-4580 )