• Type: Bug
• Resolution: Answered
• Priority: Medium
• Component/s: Knowledge Base & Confluence integration
• Labels:

  • affects-cloud
  • affects-server
  • jira_support_backlog_sf

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   applink-incoming-oauthJIRA64.png

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   08/Jun/2015 6:26 PM

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   08/Jun/2015 6:26 PM

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   Error-linking-kb.png

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   08/Jun/2015 6:25 PM

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   05/Mar/2014 1:11 PM

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   05/Mar/2014 1:11 PM

[JSDCLOUD-324] Confluence KB connectivity fails on Service Desk 1.2

Monique Khairuliana (Inactive) made changes - 26/Aug/2019 3:03 AM

Workflow	Original: JSD Bug Workflow v5 - TEMP [ 2303328 ]	New: JAC Bug Workflow v3 [ 3444918 ]
Status	Original: Done [ 10044 ]	New: Closed [ 6 ]

Katherine Yabut made changes - 06/Jun/2017 3:15 AM

Workflow

Original: JSD Bug Workflow v5 [ 2057449 ]

New: JSD Bug Workflow v5 - TEMP [ 2303328 ]

Katherine Yabut made changes - 31/May/2017 12:37 AM

Workflow

Original: JSD Bug Workflow v5 - TEMP [ 2055292 ]

New: JSD Bug Workflow v5 [ 2057449 ]

Katherine Yabut made changes - 31/May/2017 12:34 AM

Workflow

Original: JSD Bug Workflow v5 [ 1954551 ]

New: JSD Bug Workflow v5 - TEMP [ 2055292 ]

Katherine Yabut made changes - 03/Apr/2017 5:17 AM

Workflow

Original: JSD Bug Workflow v4 [ 1871591 ]

New: JSD Bug Workflow v5 [ 1954551 ]

jonah (Inactive) made changes - 02/Apr/2017 11:39 AM

Description

Original: h3. Summary of Problem When using Service Desk 1.2 (and above), trying to connect the Service Desk to a Confluence Knowledge base will fail, giving the following error in the UI : {code} "There was an error contacting Confluence. A possible cause of this could be an invalid Application Link. Another possible cause could be that the current user does not have access to Confluence. Please check that a valid Application Link to Confluence is set up and that you have access to Confluence and have the appropriate permissions for this action." {code} or {code} Client must be authenticated to access this resource. {code} This also happens if you choose to "*Create a knowledge base space*". h3. Application Link configuration Setting up an Application Link is difficult to consisently do correctly and the errors above are directly related to incorrectly or accidentally misconfigured applinks. The knowledge base documentation has been updated to reflect this: [Trouble shooting Applink Configuration |https://confluence.atlassian.com/display/SERVICEDESK/Providing+self-help+resources+for+your+customers+with+a+knowledge+base#Providingself-helpresourcesforyourcustomerswithaknowledgebase-Troubleshootingissueswith2-LeggedOAuth] h3. Workarounds Set up a Trusted application link Check your applink is not misconfigured: [Trouble shooting Applink Configuration |https://confluence.atlassian.com/display/SERVICEDESK/Providing+self-help+resources+for+your+customers+with+a+knowledge+base#Providingself-helpresourcesforyourcustomerswithaknowledgebase-Troubleshootingissueswith2-LeggedOAuth] Use Service Desk 1.1.6 or better (!) If you use JIRA 6.1.7 or older, please take notice of [JIRA Stops working after Disabling or Uninstalling JIRA Service Desk|https://jira.atlassian.com/browse/JSD-337]

New: {panel:bgColor=#e7f4fa}   *NOTE:* This bug report is for *JIRA Service Desk Cloud*. Using *JIRA Service Desk Server*? [See the corresponding bug report|http://jira.atlassian.com/browse/JSDSERVER-324].   {panel} h3. Summary of Problem When using Service Desk 1.2 (and above), trying to connect the Service Desk to a Confluence Knowledge base will fail, giving the following error in the UI : {code} "There was an error contacting Confluence. A possible cause of this could be an invalid Application Link. Another possible cause could be that the current user does not have access to Confluence. Please check that a valid Application Link to Confluence is set up and that you have access to Confluence and have the appropriate permissions for this action." {code} or {code} Client must be authenticated to access this resource. {code} This also happens if you choose to "*Create a knowledge base space*". h3. Application Link configuration Setting up an Application Link is difficult to consisently do correctly and the errors above are directly related to incorrectly or accidentally misconfigured applinks. The knowledge base documentation has been updated to reflect this: [Trouble shooting Applink Configuration |https://confluence.atlassian.com/display/SERVICEDESK/Providing+self-help+resources+for+your+customers+with+a+knowledge+base#Providingself-helpresourcesforyourcustomerswithaknowledgebase-Troubleshootingissueswith2-LeggedOAuth] h3. Workarounds Set up a Trusted application link Check your applink is not misconfigured: [Trouble shooting Applink Configuration |https://confluence.atlassian.com/display/SERVICEDESK/Providing+self-help+resources+for+your+customers+with+a+knowledge+base#Providingself-helpresourcesforyourcustomerswithaknowledgebase-Troubleshootingissueswith2-LeggedOAuth] Use Service Desk 1.1.6 or better (!) If you use JIRA 6.1.7 or older, please take notice of [JIRA Stops working after Disabling or Uninstalling JIRA Service Desk|https://jira.atlassian.com/browse/JSD-337]

jonah (Inactive) made changes - 02/Apr/2017 11:39 AM

Link

New: This issue is related to JSDSERVER-324 [ JSDSERVER-324 ]

vkharisma made changes - 02/Apr/2017 12:24 AM

Project Import

New: Sun Apr 02 00:24:18 UTC 2017 [ 1491092658763 ]

Confluence Escalation Bot (Inactive) made changes - 16/Mar/2017 4:31 AM

Labels

Original: affects-server jira_support_backlog_sf

New: affects-cloud affects-server jira_support_backlog_sf

Confluence Escalation Bot (Inactive) made changes - 20/Feb/2017 2:54 AM

Labels

Original: jira_support_backlog_sf

New: affects-server jira_support_backlog_sf

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