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  1. Jira Service Management Cloud
  2. JSDCLOUD-265

As a customer accessing JIRA from JSD > should not be able to see SLAs within the issue itself


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    • Resolution: Duplicate
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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      We don't want all of our customer users to see the SLAs within the issues themselves. Yes, some, but only the super-customer-users. As a default, and if easier, make it so that no customer users can see SLAs with an issue.

      To reproduce: either go to
      Project > Issues > Open > select an Issue > open issue

      Service Desk > Queue > select an Issue > open issue

            Unassigned Unassigned
            93e8e3508c15 Suzanne Seaton
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