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  1. Jira Service Management Cloud
  2. JSDCLOUD-265

As a customer accessing JIRA from JSD > should not be able to see SLAs within the issue itself

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    • Suggestion
    • Resolution: Duplicate
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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      We don't want all of our customer users to see the SLAs within the issues themselves. Yes, some, but only the super-customer-users. As a default, and if easier, make it so that no customer users can see SLAs with an issue.

      To reproduce: either go to
      Project > Issues > Open > select an Issue > open issue
      OR

      Service Desk > Queue > select an Issue > open issue

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        Issue Links

          is incorporated by

          Suggestion - JSDCLOUD-62 Add Permission so user can only view Portal and not JIRA.

          • Closed
          is related to

          Suggestion - JSDSERVER-265 As a customer accessing JIRA from JSD > should not be able to see SLAs within the issue itself

          • Closed

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              Unassigned Unassigned
              93e8e3508c15 Suzanne Seaton
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              Dates

                Created:
                Updated:
                Resolved: