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  1. Jira Service Management Cloud
  2. JSDCLOUD-24

As a service desk customer, I would like to have the ability to have an "email based" workflow for the users that don't want to go to the portal

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    • Icon: Suggestion Suggestion
    • Resolution: Fixed
    • None

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Looking for the ability for JIRA to check email for something like support@example.com (already possible), bring those issues into the JIRA support desk, and send a CUSTOM BRANDED email (not easily done nor supported) that is simple for the user to understand (currently they get scared for some reason with normal JIRA emails).

      They should be able to respond to the email that would have the ID in it where comments and attachments would automagically (yes, that is a word) get added to the given JIRA issue (already possible).

      The notifications should be able to be set so the user would get the messages that the JIRA admins want (such as closures) with our own custom branded emails once again so we can do stuff like send a survey link on closure.

            [JSDCLOUD-24] As a service desk customer, I would like to have the ability to have an "email based" workflow for the users that don't want to go to the portal

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3442599 ] New: JAC Suggestion Workflow 3 [ 3696500 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Monique Khairuliana (Inactive) made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2317365 ] New: JAC Suggestion Workflow [ 3442599 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2050662 ] New: JSD Suggestion Workflow - TEMP [ 2317365 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2047163 ] New: JSD Suggestion Workflow [ 2050662 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1873731 ] New: JSD Suggestion Workflow - TEMP [ 2047163 ]
            jonah (Inactive) made changes -
            Description Original: Looking for the ability for JIRA to check email for something like support@example.com (already possible), bring those issues into the JIRA support desk, and send a CUSTOM BRANDED email (not easily done nor supported) that is simple for the user to understand (currently they get scared for some reason with normal JIRA emails).

            They should be able to respond to the email that would have the ID in it where comments and attachments would automagically ([yes, that is a word|http://en.wiktionary.org/wiki/automagically]) get added to the given JIRA issue (already possible).

            The notifications should be able to be set so the user would get the messages that the JIRA admins want (such as closures) with our own custom branded emails once again so we can do stuff like send a survey link on closure.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Cloud*. Using *JIRA Service Desk Server*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDSERVER-24].
              {panel}

            Looking for the ability for JIRA to check email for something like support@example.com (already possible), bring those issues into the JIRA support desk, and send a CUSTOM BRANDED email (not easily done nor supported) that is simple for the user to understand (currently they get scared for some reason with normal JIRA emails).

            They should be able to respond to the email that would have the ID in it where comments and attachments would automagically ([yes, that is a word|http://en.wiktionary.org/wiki/automagically]) get added to the given JIRA issue (already possible).

            The notifications should be able to be set so the user would get the messages that the JIRA admins want (such as closures) with our own custom branded emails once again so we can do stuff like send a survey link on closure.
            jonah (Inactive) made changes -
            Link New: This issue is related to JSDSERVER-24 [ JSDSERVER-24 ]
            vkharisma made changes -
            Project Import New: Sun Apr 02 00:24:18 UTC 2017 [ 1491092658763 ]
            Owen made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 560231 ] New: JSD Suggestion Workflow [ 1280243 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Duc Anh Dao (Inactive) made changes -
            Remote Link Original: This issue links to "Page (Extranet)" [ 55695 ] New: This issue links to "Page (Extranet)" [ 55695 ]

              Unassigned Unassigned
              e37398bdbb01 Jeremy Neuharth
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                Created:
                Updated:
                Resolved: