Remove Search Bar, please. Thanks

Do you guys now how many votes are needed to get things done? This request is from 2015 with no real follow up or any expected action.

The returned request type is limited and forced max 5 results! No way to change the max value. No reason for this limit and the search is useless. The Better Search in Customer Portal is better than the default search box.

Needed, please.

PLEASE CHANGE THIS!! That Search doesn't help me .

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This is very much needed change in our opinion - thank you

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I vote for this change. 

I vote for the change

I vote for this change.

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I'm for providing the option to remove the search bar.

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please have the option to remove the search bar

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Highly needed.

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Yes, please!

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+1 !!!

https://marketplace.atlassian.com/apps/1218115/helpcenter-corrector?hosting=server&tab=overview 

An old addon that tries to achieve a similar thing so it definitely doesn't seem impossible to implement naitively.

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This issue has been open for 6 years. Exactly how much interest has to be gathered before you address it?

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Need to see this option please.

I hate that this is about the 5th item I have had to vote for after the forced move the the cloud, and these issues have all been open for years. 

Why to add search bar by default for any portal even without confluence product at all exist on the specific account? Should you validate it on your side?

I find it frustrating that Cloud seems to be more limited.  I will follow the progress for this improvement.

Thanks, Laura

Hello everyone,

Thank you for sharing your feedback. We evaluated this ticket and understand that this is something we need to improve on. While this is not part of our short term roadmap, we are exploring ways to provide this capability. We will keep you posted on this.

Regards,
Sushant Koshy, Product Manager, Jira Service Management

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Hi Atlassian! Will JSDSERVER-2488  be ported to JSDCLOUD? Cheers, Jeroen

+1 please add option to remove the search bar, it's not relevant for my scenario.

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Isn't this ridiculous that adding a simple toggleable feature like this takes 800+ requesting people (adding server ones, too) and 5 years and counting. Nice  

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Agree!

I am with Mikael. That should really not be a big thing to develop and it would help a lot.

Hi

Why not just add a setting parameter where we can choose to hide or disable this search field. We do not use it and do not understand what it is intended to be used for.

Regards

Mikael

Hi Peter

That is a great point.  you can reach me at jjayanth@atlassian.com,

cheers

joe

Warning-DO NOT click the link! - simply hovering over the link will show a suspicious looking non-Atlassian URL.  Looks like a classic Phishing attempt or "Joe" should know better not to invite folks to click link that go to non-Atlassian sites. I have never, ever seen an invite to discuss off-line an Atlassian ticket and highly doubt this is the beginning of a sudden interest in doing so - would be nice but again, given the link - (dangerous) fantasy.

Until otherwise proven, be safe and don't take the bait - do not click the link.

Hi Joe,

Appreciate you looking for feedback, but can you provide some way in which we can verify you work for Atlassian? I don't see any evidence of it in looking at your profile, so this could be literally anyone posting a link to a google form to collect basic info on Atlassian users.

I'm sure we all want people to be cautious of such things, so if you can provide us with some verification, that would help to continue to instill good practices in everyone who's a part of this community!

Hi Joe,

I filled out the form and will be happy to discuss removing this confusing element from the portal.

Harel

Hi,

I'm Joe. I'm a product manager in JSD cloud. Would any of you be interested in getting on 20-30 min call with me? I'd like to understand this ask a little bit more and also to talk about usecases around portal. Please leave a comment below or fill this form. I'm sorry that this form caused some doubts. You can reach me directly at jjayanth@atlassian.com.

cheers

joe

The search bar does not make sense for our Service portal use case and is way too intrusive; Vote+1

The search bar is really confusing to customers. The whole idea of a help portal is to help the customers not put a feature in front of them that makes no sense (unless you have a knowledge base). Please add the option to hide this. 

Really disappointing to see that this was created in 2015 and still no update from them. 

It looks like the guy who take the decision about this issue is the guy who created the search bar in the portal  

Is a whim?

Yes, it doesn't look like there is any intention of providing a way to inhibit the search bar. No comment from the developers whatsoever to date. Our organization is now just using an email gateway to handle customer issues, (although we may consider using a widget on our home web page at some stage).

After searching for a solution for this I am very surprised that the cloud version does not have this feature request implemented by now...there are many articles dating back to 2015 with this functionality being requested for cloud users.  What is the hold up?

+1 to get this implemented ASAP.

Yep same as everyone use a differnt tool for knowledge base. Would like to hide the search! 

Same here. We don't have a knowledge base and want only have the portal to create a ticket. This should be possible to hide. 

+1 On giving us the option to remove it. We only use 2 request types, with one being email. Let us get rid of it!

+ 1 having a search bar without results is killing the user experience for our customers

Ended up here after discovering that this is not actually possible to do. Our case is the same as many others have described. No knowledge base, and very few request types. The huge search bar adds nothing but distraction and a way for customers to not be helped at all. This is a no brainer, and should be pretty easy to fix. Go go go.

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Yes the first thing we tried to do when setting up JSD was remove the search bar and it is confusing our clients

+1 Need to have the ability to customize or override this space.

 To any and all Atlassian valued employees who are monitoring this issue. If you are reading this, PLEASE, bump this to whomever has the power to make this improvement (almost qualified for a bug) fix NOW. This is on behalf of your valued clients placing currently 218 votes for this issue, 129 watchers and some 42 comments and the sister Server ticket with 414 votes, 208 watchers, and 61 comments, PLEASE ... DO THE RIGHT THING BY YOUR CLIENTS. Yes, it's really THAT important. This is a product killer for many many of your clients for all the reasons already stated. If I was lucky enough to attend an upcoming Atlassian conference I would be standing up and mentioning this to anyone at Altassian I could ... it's really THAT IMPORTANT! Please, do the right thing! Thanks for "listening". 

+1 This is definitely on our list of requests.

I'm in the process of setting up a NOC using Service Desk for the organization that I work for, and also just came looking to remove (or at least hide) this search bar, which I can't see us requiring. Will be following this request with interest.

We were about to pull the trigger and add Service Desk to our Atlassian family of products. We already use Jira Cloud. We have decided not to use the KB part of Service Desk because it conflicts and confuses our customers because we already have a KB elsewhere. The fact that the search bar cannot be removed may very well be the one sticking point is the reason we look elsewhere. Clearly, this is a marketing tool (Confluence) and not driven by the true needs of a appreciable segment of potential Service Desk clients,. Shame.

We don't use the knowledge base. I just need a simple form for my users to create tickets.

+1 

Please try to solve this.

Thx.

Is there an update on this? We don't want to  use a knowledge base but for some reason there is no setting to hide the search box which is useless. This confuses clients and also looks bad on our portal page.

Just another voice.  We don't have Confluence and likely never will, the search box is just confusing for our customers as it looks like they should be able to find things which in actual fact they can't.

Seems like it should only exist if Confluence is enabled, otherwise it should be hidden.  Thanks.

Different than in the server version where a simple add-on was available to hide it. After migrating to the Cloud version this is a big issue, because the search bar does not give any result, and it looks very unprofessional. We do not want to use Confluence as a knowledge base for our customers. Please prioritize this requirement which I believe giving the option to hide it should be a small effort only, but very important for your customers. Thanks

We would really like to remove this search bar.  It's distracting for clients and may cause us to have to opt for a different product other than Jira service desk.  It just looks unprofessional because the search function yields no results. 

Please explain how this is not an option for customers, but it is for you being as you don't have the search box in your own support portal?

The search box doesnt make sense if you have just a couple of request type only.

Is confuse for my customers.

Even you Atlassian, you dont have the search box in your own support portal.

Yes - its very confusing.  Please find a way to hide/delete.

The seach bar confuses my customers as well, and it would be helpful to have a setting to remove it. We have our own Knowledge Base - could you pls provide an opportunity to link to that?

This bar does nothing except confuse my users.  We do not have Confluence (or any other Knowledge base) as of now.  Users think that this search bar will search existing issues in the system and when they don't get any results returned, they are either puzzled or think it is broken.  I'd like to just remove it, so users don't try to use it!

Regarding the comment by @cesaroddino, this might be a useful extra but in our case all customers have logged in, whether we want to show the search is a separate issue.

Hello

My idea with this case it is to add the ability to Show the "Search bar"
in customer portal only for customer who have loged-in in his portal .

Thank you.

You're so right @Paul Haley!

It would appear that of all the great features you have provided, which is why we have chosen your product, yet there are multiple flawed KEY features which cannot be turned off, and requested by many customers.

1. Remove Search Bar
2. Mark all Requests as Private and not shared - JSDCLOUD-4382
3. Suppress welcome email when customers are added to organisation - JSDCLOUD-1708

If you can sort out these 3 things you would have an awesome product. 

I am facing the same it create confusion, please do me know as well when we find out any resolution for this bug or any feature that will hide the search box.

I have also voted for this feature.  My use case is a small company that is just starting to adopt JIRA Service for customer support needs.  We don't yet have a robust knowledge base on which to search, but we have migrated away from GrooveHQ to consolidate onto the Atlassian platform.  Giving customers a web portal to request support and see status is important to us.  Confusing them with a search box that doesn't really search anything useful is less important.  In a couple user studies, I have watched people type the summary of their support request into the search box and then get confused.  All I wanted them to do is notice the Support Request link about one inch below the search box, but because the search box is so large and prominent, all the users' attention was drawn to it and the rest of the page ignored.  I would love the option to disable this search box until we have a more robust self-help knowledge base created.

@Karabo Not in the cloud version no it appears not. Really hope someone corrects me here! 

@Atlassian please please make this removable!

Please assist, can i remove the search bar on the customer portal?

Barby – Thanks for your idea. I don't recognize your workaround, though, as something available in the cloud version – are you using cloud or hosting?

This Search bar seems useless unless you have 50 groups listed .. its taking up a lot of Real Estate on the screen.

Please give us the option to remove the Search bar.

The workaround I found for this is to turn on the sd.global.portal.rt.search.disabled dark feature.

Agree with above comments.  Confusing to users as we don't integrate Confluence.