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Suggestion
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Resolution: Duplicate
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None
NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.
Summary
When entering data into a comment (eg. into comment section), a user can accidentally click on a link in the page causing the browser to re-direct the page to the new page. Clicking the Back button of the browser will return the user to the original issue. However, the behaviour is inconsistent
| Type of project | Chrome | Firefox |
|---|---|---|
| Normal Project | Clicking Back will reload all previously entered data | Clicking Back will load a new page. Any data entered previously will be lost |
| Service Desk Project | Clicking Back will load a new page. Any data entered previously will be lost | Clicking Back will load a new page. Any data entered previously will be lost |
Here are videos demonstrating the behaviour
Service Desk projects should be able to retrieve entered data as well
The behaviour also happens in Customer Portal. After re-directing to a new page (be it on purpose or accidentally), clicking Back will not retrieve entered data. This will affects users who have entered a lot of data only to accidentally click on a link to be re-directed. All their data will be lost.
Suggestion
- Make Firefox (and all other supported browsers) behave the same and able to retrieve entered data; AND
- Make Service Desk projects behave the same as well so that browsers can retrieve entered data
OR
- Have a pop up which warns users such that entered data will be lost
- is related to
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- Closed