Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-2171

Anonymous user should not have access to view Service Desk issues

XMLWordPrintable

    • 6

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      The customer portal is designed to ensure that only the reporter and participants of an issue can see it, as well as agents.

      But if anonymous access is enabled, currently everyone becomes able to see every issue, including internal and external comments.

      Therefore, the solution seems to be that it should not be possible for an anonymous user to have access to a Service Desk project.

            [JSDCLOUD-2171] Anonymous user should not have access to view Service Desk issues

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3443258 ] New: JAC Suggestion Workflow 3 [ 3696774 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Monique Khairuliana (Inactive) made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2320372 ] New: JAC Suggestion Workflow [ 3443258 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            ari (Inactive) made changes -
            Resolution New: Obsolete [ 11 ]
            Status Original: Open [ 1 ] New: Closed [ 6 ]
            SET Analytics Bot made changes -
            Support reference count New: 6
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2051377 ] New: JSD Suggestion Workflow - TEMP [ 2320372 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2046456 ] New: JSD Suggestion Workflow [ 2051377 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1873732 ] New: JSD Suggestion Workflow - TEMP [ 2046456 ]
            jonah (Inactive) made changes -
            Description Original: The customer portal is designed to ensure that only the reporter and participants of an issue can see it, as well as agents.

            But if anonymous access is enabled, currently everyone becomes able to see every issue, including internal and external comments.

            Therefore, the solution seems to be that it should not be possible for an anonymous user to have access to a Service Desk project.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Cloud*. Using *JIRA Service Desk Server*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDSERVER-2171].
              {panel}

            The customer portal is designed to ensure that only the reporter and participants of an issue can see it, as well as agents.

            But if anonymous access is enabled, currently everyone becomes able to see every issue, including internal and external comments.

            Therefore, the solution seems to be that it should not be possible for an anonymous user to have access to a Service Desk project.
            jonah (Inactive) made changes -
            Link New: This issue is related to JSDSERVER-2171 [ JSDSERVER-2171 ]
            vkharisma made changes -
            Project Import New: Sun Apr 02 00:24:18 UTC 2017 [ 1491092658763 ]

              Unassigned Unassigned
              mmcmahon Matthew McMahon (Inactive)
              Votes:
              15 Vote for this issue
              Watchers:
              13 Start watching this issue

                Created:
                Updated:
                Resolved: