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  1. Jira Service Management Cloud
  2. JSDCLOUD-2171

Anonymous user should not have access to view Service Desk issues

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      The customer portal is designed to ensure that only the reporter and participants of an issue can see it, as well as agents.

      But if anonymous access is enabled, currently everyone becomes able to see every issue, including internal and external comments.

      Therefore, the solution seems to be that it should not be possible for an anonymous user to have access to a Service Desk project.

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          Suggestion - JSDSERVER-2171 Anonymous user should not have access to view Service Desk issues

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              Unassigned Unassigned
              mmcmahon Matthew McMahon (Inactive)
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