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UIS:
1
Support reference count:
6
Feedback Policy:

We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

The customer portal is designed to ensure that only the reporter and participants of an issue can see it, as well as agents.

But if anonymous access is enabled, currently everyone becomes able to see every issue, including internal and external comments.

Therefore, the solution seems to be that it should not be possible for an anonymous user to have access to a Service Desk project.

is related to

JSDSERVER-1507 Anonymous comment in a ticket causes error rendering ActivityModule in Issue Navigator

relates to

JSDSERVER-2167 Internal comments should only be viewable by specific users from JIRA

JSDCLOUD-2171 Anonymous user should not have access to view Service Desk issues

SDR-717 Loading...

(1 was cloned as)