Details
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Suggestion
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Resolution: Done
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4
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21
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Description
With the new automation engine in Jira Service Management - this is now possible! Please see the documentation linked here on how to change the rule actor for the automation rules: https://support.atlassian.com/jira-software-cloud/docs/run-rules-as-another-user/
To get to the new Automation engine, simply go to your project settings and select Automation. The existing automation have been renamed legacy automation.
NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.
The current automation functionality of Service Desk provides the option to perform automated transitions based on a set of rules.
In some situations, it is required to have such transitions being displayed as performed by an automated user.
The current implementation only allows this to be performed by the project lead, or the user triggering the event.
A separate user can be created to function as an automation user, and set as the project lead, this however will require a Service Desk license in order to function.
Can functionality get provided to allow automated functions of Service Desk be performed by a system user without using a license slot?
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