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  1. Jira Service Management Data Center
  2. JSDSERVER-2095

Allow automation rules to be run as a non-agent user

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    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      The current automation functionality of Service Desk provides the option to perform automated transitions based on a set of rules.
      In some situations, it is required to have such transitions being displayed as performed by an automated user.
      The current implementation only allows this to be performed by the project lead, or the user triggering the event.
      A separate user can be created to function as an automation user, and set as the project lead, this however will require a Service Desk license in order to function.
      Can functionality get provided to allow automated functions of Service Desk be performed by a system user without using a license slot?

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          is detailed by

          Suggestion - JSDSERVER-3856 Provide a functional only user that can be used for running automated process

          • Gathering Interest
          relates to

          Suggestion - JSDCLOUD-2095 Allow automation rules to be run as a non-agent user

          • Closed

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              Unassigned Unassigned
              mnassette MJ (Inactive)
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