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Bug
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Resolution: Duplicate
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Low
NOTE: This bug report is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding bug report.
When setting an automated rule using the SLA breach event, it fails some times.
Steps to reproduce:
Expected Result: All issues are transitioned when SLA is breached
Actual: Some issues are not transitioned at 0:00 when SLA is breached.
A search for issues with the SLA column will show many issues in 0:00 but some of them with negative numbers that would mean that the Transition didn't occur in time.
- is duplicated by
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JSDCLOUD-3682 SLA's time promise is not scheduled correctly after updating
- Closed
- is related to
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JSDSERVER-2083 SLA breach event is not triggered intermittently
- Closed