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  1. Jira Service Management Cloud
  2. JSDCLOUD-2007

Hide a JSD project from Customer Portal and manage the project just by email

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Description

      If you take Browse Projects permission out from the permission scheme, you are not able to create JSD issues by email
      Currently, with the JSD > 3.2 it's possible to hide all request types from customer portal, but JSD will still display an empty project on the portal as below:

      Suggestion

      It would be nice if JSD could hide a specific JSD project from customer portal when there is no visible request type just letting the issues be managed only by email.

      Workaround

      How to receive only email requests in Jira Service Management

        1. 2017-03-28_empty-portal.png
          2017-03-28_empty-portal.png
          36 kB

              d0d1ba410583 Sushant Koshy
              pahennig Paulo Hennig (Inactive)
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                Created:
                Updated: