Assets Dashboard: "Count of Work Items" under Jira source returns incorrect/no data

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    • Type: Bug
    • Resolution: Cannot Reproduce
    • Priority: Low
    • Component/s: Assets - Reports
    • None
    • 1
    • Minor

      Issue Summary

      The "Count of Work Items" metric under Jira (not Jira Service Management) is not returning correct information, or it appears to work initially but returns no data after a page refresh.

      Steps to Reproduce

      1. Navigate to Assets → Dashboards
      2. Create or edit a widget using the "Count of Work Items" metric under "Jira" (not "Jira Service Management")
      3. Configure group by: Work item creation date → Segment by: Work type
      4. Filters → Work item creation date: Past X months

      Expected Results

      The widget should consistently return accurate data.

      Actual Results

      No data is being displayed, or in some instances, the widget is returning data, but after a page refresh, the widget fails to display the previously shown information.

      Workaround

      Use the "Count of Work Items" under Jira Service Management source.

        1. dashboard.png
          90 kB
          Pankaj Yadav
        2. STR.png
          227 kB
          Pankaj Yadav

              Assignee:
              Unassigned
              Reporter:
              Bruna Silva
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                Created:
                Updated:
                Resolved: