IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-1926

Custom Field assumes default values even if the field is set as empty on customer portal

      NOTE: This bug report is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding bug report.

      Custom Field assumes default values even if the field is set as empty on customer portal.
      On the create issue feature of JIRA, the field can be set as empty and once the issue is created the field will continue empty. However, on Service Desk, even if you set the field as empty, the issue will be created with the default value.

      SDbug.mp4

        1. SDbug.mp4
          2.75 MB

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            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
            Uploaded image for project: 'Jira Service Management Cloud'
            1. Jira Service Management Cloud
            2. JSDCLOUD-1926

            Custom Field assumes default values even if the field is set as empty on customer portal

                NOTE: This bug report is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding bug report.

                Custom Field assumes default values even if the field is set as empty on customer portal.
                On the create issue feature of JIRA, the field can be set as empty and once the issue is created the field will continue empty. However, on Service Desk, even if you set the field as empty, the issue will be created with the default value.

                SDbug.mp4

                  1. SDbug.mp4
                    2.75 MB

                        aolrich Andrea
                        psilveira Paula Silveira
                        Votes:
                        1 Vote for this issue
                        Watchers:
                        3 Start watching this issue

                          Created:
                          Updated:
                          Resolved:

                            aolrich Andrea
                            psilveira Paula Silveira
                            Affected customers:
                            1 This affects my team
                            Watchers:
                            3 Start watching this issue

                              Created:
                              Updated:
                              Resolved: