Custom Field assumes default values even if the field is set as empty on customer portal

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    • Severity 2 - Major

      NOTE: This bug report is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding bug report.

      Custom Field assumes default values even if the field is set as empty on customer portal.
      On the create issue feature of JIRA, the field can be set as empty and once the issue is created the field will continue empty. However, on Service Desk, even if you set the field as empty, the issue will be created with the default value.

      SDbug.mp4

        1. SDbug.mp4
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            Assignee:
            Andrea (Inactive)
            Reporter:
            Paula Silveira (Inactive)
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              Created:
              Updated:
              Resolved: