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  1. Jira Service Management Cloud
  2. JSDCLOUD-1926

Custom Field assumes default values even if the field is set as empty on customer portal

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    Description

      NOTE: This bug report is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding bug report.

      Custom Field assumes default values even if the field is set as empty on customer portal.
      On the create issue feature of JIRA, the field can be set as empty and once the issue is created the field will continue empty. However, on Service Desk, even if you set the field as empty, the issue will be created with the default value.

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        1. SDbug.mp4
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          Paula Silveira

        Issue Links

          derived from

          Bug - A problem which impairs or prevents the functions of the product. JSDCLOUD-1295 Custom text field default values do not get populated on create screens in the portal

          • Medium - Medium priority issues
          • Closed
          is related to

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-1926 Custom Field assumes default values even if the field is set as empty on customer portal

          • Medium - Medium priority issues
          • Gathering Impact

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              aolrich Andrea
              psilveira Paula Silveira
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                Updated:
                Resolved: