KB articles in Portal are in a fixed height iFrame resulting in double scroll bars on the page reducing usability

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    • 4
    • Severity 3 - Minor

      Issue Summary

      When a KB article is shown in the portal, it is displayed in a fixed height iFrame. When the article is longer than this height, customers need to know to scroll within the iFrame to see the remainder of the article (vs scrolling on the page). 

      This makes usability and accessibility more difficult, especially on mobile. 

      Steps to Reproduce

      1. Open a long KB article in portal 
      2. Notice that there is a "double scroll" effect - one on the page, and one within the iFrame 

      Expected Results

      For the iFrame to dynamically expand to the height of the embedded content, to make it easier to see the full article. 

      Actual Results

      There is a "double-scrolling" effect which is difficult/uncomfortable to navigate

      Workaround

      There is no workaround for viewing the article within the portal.

              Assignee:
              Arzoo Jain
              Reporter:
              Talar Pavlovic
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                Created:
                Updated: