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  1. Jira Service Management Cloud
  2. JSDCLOUD-1796

"Time to resolution" = everBreached() not working in Report

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    Description

      NOTE: This bug report is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding bug report.

      I have an issue where JIRA Service Desk Time to Resolution based reports fail to catch issues that had breached before despite using the everBreached() method.

      Steps to replicate:
      • Create an SLA for issue Status Open -> 1m
      • Create an SLA for Issue Status In Progress - 5m
        • Remove all other SLS but this and the one meant for All Remaining Issues
      • Create a new Report
        • Add Series, Time to Resolution-Breached.
        • Add a JQL filter ""Time to resolution" = everBreached()"
      • Create a new issue.
        • Wait for the issue to breach SLA in open Status.
      • Move issue to "in progress".
      • Close the issue.
      • View the "Breached result created above"
      Expected Result:
      • JIRA would notice the tickets once breached and list them out.
      Actual Result.
      • JIRA doesn't know that the issue ever breached.
      Feature Request:
      • Let the result for everBreached() show what state the issue was in when it breached.

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              Unassigned Unassigned
              ijimoh Ismael Olusula Jimoh (Inactive)
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                Created:
                Updated:
                Resolved: