"Time to resolution" = everBreached() not working in Report

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    • 1
    • Severity 3 - Minor

      NOTE: This bug report is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding bug report.

      I have an issue where JIRA Service Desk Time to Resolution based reports fail to catch issues that had breached before despite using the everBreached() method.

      Steps to replicate:
      • Create an SLA for issue Status Open -> 1m
      • Create an SLA for Issue Status In Progress - 5m
        • Remove all other SLS but this and the one meant for All Remaining Issues
      • Create a new Report
        • Add Series, Time to Resolution-Breached.
        • Add a JQL filter ""Time to resolution" = everBreached()"
      • Create a new issue.
        • Wait for the issue to breach SLA in open Status.
      • Move issue to "in progress".
      • Close the issue.
      • View the "Breached result created above"
      Expected Result:
      • JIRA would notice the tickets once breached and list them out.
      Actual Result.
      • JIRA doesn't know that the issue ever breached.
      Feature Request:
      • Let the result for everBreached() show what state the issue was in when it breached.

            Assignee:
            Unassigned
            Reporter:
            Ismael Olusula Jimoh (Inactive)
            Votes:
            2 Vote for this issue
            Watchers:
            2 Start watching this issue

              Created:
              Updated:
              Resolved: