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  1. Jira Service Management Cloud
  2. JSDCLOUD-1788

Linking Help Center Articles from Service Desk

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    Description

      Atlassian Update - October 2023

      Hi Everyone,

      Thank you for raising your feedback on this feature.

      We have released a feature for an agent to Search and Share a Knowledgebase article which makes this request obsolete. More information can be found in Share knowledge base articles with customers.

      With that, we're closing this ticket and if you have additional suggestions/questions, please let us know by commenting on this ticket or, raising a ticket via https://support.atlassian.com.

      Arjun Ganapathy
      Jira Service Management Cloud team

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Being able to quickly link a knowledge base article within the agent interface on Service Desk would be beneficial.

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          Suggestion - JSDSERVER-1788 Linking Help Center Articles from Service Desk

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              2df1217b60fb An Nguyen
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