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  1. Jira Service Management Cloud
  2. JSDCLOUD-17838

Improve the time it takes to reflect changes made on Help Center announcement

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      Problem Definition

      When admin made changes on help center announcement and save changes, it is not immediately reflected on Help Center.
      Upon saving the changes, it looks like the change is reflected, but once the page is refreshed, the change gets reverted.
      After a while (~30mins), the change finally gets reflected.

      Suggested Solution

      Improve the reflection time of the announcement changes on Help Center.

      Why this is important

      Help center announcement needs to address urgent matter such as incident information, and it needs to be immediately available for the users visiting the help center.
      The changes on announcement have to be reflected on help center without delays.

      Workaround

      Currently, there is no workaround.

              Unassigned Unassigned
              d20fb9d86b65 Jun Itokawa
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                Created:
                Updated:
                Resolved: