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  1. Jira Service Management Cloud
  2. JSDCLOUD-17616

One-hour discrepancy between identical events in the synchronized Change calendar and Outlook calendar

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      Issue Summary

      There is a one-hour discrepancy between identical events in the synchronized Change calendar and Outlook calendar.

      Steps to Reproduce

      1. Navigate to JSM Change Calendar
      2. Create a change
      3. Subscribe to the change calendar and copy the link
      4. In Outlook, add the calendar using the option "Subscribe from web"

      Expected Results

      • The JSM change calendar should sync with the Outlook calendar.

      Actual Results

      • There is a difference of 1 hour between the JSM change calendar and the event synced in the outlook calendar. For example, if the change in the JSM calendar is scheduled from 4 PM - 7 PM IST, it will show as scheduled from 5 PM - 8 PM IST in the Outlook Calendar.

      JSM Calendar

       

      Outlook Calendar

       

      Workaround

      • Manually edit the ICS file to remove the Z from DTSTART and DTEND (e.g., use DTSTART;TZID=Europe/London:20250910T093000 instead of DTSTART;TZID=Europe/London:20250910T093000Z).
      • Import this edited ICS into Outlook and check if the event displays at the correct time.
      • Performed this and was able to get the calendar with the intended time.

        1. Outlook Calendar.png
          86 kB
          Nishanto Das
        2. JSM Calendar.png
          220 kB
          Nishanto Das

              Unassigned Unassigned
              46bc1338156a Nishanto Das
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                Created:
                Updated: