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Suggestion
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Resolution: Unresolved
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None
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1
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Issue Summary
There is a one-hour discrepancy between identical events in the synchronized Change calendar and Outlook calendar.
Steps to Reproduce
- Navigate to JSM Change Calendar
- Create a change
- Subscribe to the change calendar and copy the link
- In Outlook, add the calendar using the option "Subscribe from web"
Expected Results
- The JSM change calendar should sync with the Outlook calendar.
Actual Results
- There is a difference of 1 hour between the JSM change calendar and the event synced in the outlook calendar. For example, if the change in the JSM calendar is scheduled from 4 PM - 7 PM IST, it will show as scheduled from 5 PM - 8 PM IST in the Outlook Calendar.
JSM Calendar
Outlook Calendar
Workaround
- Manually edit the ICS file to remove the Z from DTSTART and DTEND (e.g., use DTSTART;TZID=Europe/London:20250910T093000 instead of DTSTART;TZID=Europe/London:20250910T093000Z).
- Import this edited ICS into Outlook and check if the event displays at the correct time.
- Performed this and was able to get the calendar with the intended time.