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  1. Jira Service Management Cloud
  2. JSDCLOUD-17583

Signup is not currently available error message while inviting customers to project

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      Issue Summary

      While trying to invite customers from an approved domain the following error message is thrown:

      1 customer couldn't be added
      We couldn’t add the following customers:
      
      emailaddress@domain.com (Signup is not currently available.)
      Please check the email addresses and try again.

      This happens in projects missing the Create issues permission assigned to Service Project Customer - Portal Access.

      Steps to Reproduce

      1. Go to your service project permissions and remove the Service Project Customer - Portal Access role from the Create issues permission.
      2. Go to the project's customers page and try inviting an email address from an approved domain.

      Expected Results

      The customer should be successfully invited to the project.

      Actual Results

      The following error message pops up:

      Workaround

      Update the project's permission granting Service Project Customer - Portal Access the ability to Create Issues.

              Unassigned Unassigned
              6e0f3881202e Vitor Maldonade
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                Created:
                Updated: