Details
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Bug
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Resolution: Won't Fix
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Low
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9
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Severity 3 - Minor
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2
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Description
NOTE: This bug report is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding bug report.
When we have an issue in 'Waiting for Customer' status and the customer triggers the transition to 'Waiting for Support' by commenting on the issue, the customer's comment is added, but the page is not refreshed after the transition is made.
That results in the page showing the old status (Waiting for Customer) and the customer has to refresh the page to see the new status.
This makes the customers confused, as it is not clear that the transition was correctly triggered.
Attachments
Issue Links
- is duplicated by
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JSDCLOUD-1824 At the Customer Portal, Status is not automatically refreshed after comment
- Closed
- is related to
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JSDSERVER-1752 Automatic transitions are not visible to Customers without a refresh
- Closed