When we have an issue in 'Waiting for Customer' status and the customer triggers the transition to 'Waiting for Support' by commenting on the issue, the customer's comment is added, but the page is not refreshed after the transition is made.

That results in the page showing the old status (Waiting for Customer) and the customer has to refresh the page to see the new status.

This makes the customers confused, as it is not clear that the transition was correctly triggered.