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  1. Jira Service Management Cloud
  2. JSDCLOUD-1752

Wrong status shown when transitioning SD issue using comments

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      NOTE: This bug report is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding bug report.

      When we have an issue in 'Waiting for Customer' status and the customer triggers the transition to 'Waiting for Support' by commenting on the issue, the customer's comment is added, but the page is not refreshed after the transition is made.

      That results in the page showing the old status (Waiting for Customer) and the customer has to refresh the page to see the new status.

      This makes the customers confused, as it is not clear that the transition was correctly triggered.

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              Unassigned Unassigned
              jsilveira Jaime S
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