Loop back transition with approvals

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    • Type: Suggestion
    • Resolution: Unresolved
    • Component/s: Approvals
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      Issue Summary

      The approval step in loop-back transition doesn't disappear when the ticket is approved. Ideally when the ticket is approved once, it shouldn't created a new approval within the loop back transition.

      • Triggering an approval again and again within the self-transition causing a loop and  the approval button keeps prompting for approval/rejection
      • This behaviour is caused as part of this bug fix: https://jira.atlassian.com/browse/JSDCLOUD-14636

      Steps to Reproduce

      1. Add a self-transition for a status within workflow with approval
      2. Move the ticket to that status
      3. Approval pops up
      4. Once approved, another approval will be created

      Suggestion:

      • Ideally the approval process in loop-back transition should also work same as the approval step in other type transition

      OR

      • Provide an option to disable this feature within the self-transition.

            Assignee:
            Unassigned
            Reporter:
            Neha Mahajan
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            Watchers:
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              Created:
              Updated: