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Type:
Suggestion
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Resolution: Unresolved
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Component/s: Approvals
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None
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0
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5
Issue Summary
The approval step in loop-back transition doesn't disappear when the ticket is approved. Ideally when the ticket is approved once, it shouldn't created a new approval within the loop back transition.
- Triggering an approval again and again within the self-transition causing a loop and the approval button keeps prompting for approval/rejection
- This behaviour is caused as part of this bug fix: https://jira.atlassian.com/browse/JSDCLOUD-14636
Steps to Reproduce
- Add a self-transition for a status within workflow with approval
- Move the ticket to that status
- Approval pops up
- Once approved, another approval will be created
Suggestion:
- Ideally the approval process in loop-back transition should also work same as the approval step in other type transition
OR
- Provide an option to disable this feature within the self-transition.
- mentioned in
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