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  1. Jira Service Management Cloud
  2. JSDCLOUD-14636

Approve/Decline button is missing in loop back transition

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      Issue Summary

      On the JSM cloud, when you have approval and add a loopback for approve/decline, the approval button does not show up again to process the request.

      Steps to Reproduce

      1. Create a workflow.
      2. Add loop-back approval to the same status.
      3. Move the ticket using the loop-back transition.

      Expected Results

      The ticket should start showing the Approve/Decline button

      Actual Results

      A ticket gets transitioned to the same status. However, the Approve/Decline button do not show.

      Workaround

      Move the ticket to a temporary status and move it back to the Approval status again.

              77f28c10ef75 Jason Dai
              a5efd6340a5c Abishek . (Inactive)
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                Created:
                Updated:
                Resolved: