Approve/Decline button is missing in loop back transition

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    • 12
    • Severity 3 - Minor
    • 157

      Issue Summary

      On the JSM cloud, when you have approval and add a loopback for approve/decline, the approval button does not show up again to process the request.

      Steps to Reproduce

      1. Create a workflow.
      2. Add loop-back approval to the same status.
      3. Move the ticket using the loop-back transition.

      Expected Results

      The ticket should start showing the Approve/Decline button

      Actual Results

      A ticket gets transitioned to the same status. However, the Approve/Decline button do not show.

      Workaround

      Move the ticket to a temporary status and move it back to the Approval status again.

            Assignee:
            Jason Dai
            Reporter:
            Abishek . (Inactive)
            Votes:
            6 Vote for this issue
            Watchers:
            16 Start watching this issue

              Created:
              Updated:
              Resolved: