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  1. Jira Service Management Cloud
  2. JSDCLOUD-17402

Saving/Enabling a widget results in error "We can't save the Widget right now. Try again in a little while."

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      Issue Summary

      Users are unable to add widget even when they have Administrators role and the Customer access is set to Anonymous.

      Steps to Reproduce

      1. Navigate to Project Settings -> Channels -> Select Widget
      2. Try making the configuration changes and Saving the widget.

      Expected Results

      Widget is enabled

      Actual Results

      HAR logs for the issue:

      {
          "friendlyReason": {
              "title": "Something went wrong",
              "body": "Please try again in a little while."
          },
          "technicalReason": null
      }  

      The below exception is thrown in the UI:

      We can't save the Widget right now. Try again in a little while.

      Workaround

      In some cases, uninstalling and reinstalling the widget helps. Raise a support ticket with Atlassian to implement the workaround.

              b1795cd0a161 Vishal Srivastava
              615ff5e1b75f Samriddhi Saumya
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                Created:
                Updated:
                Resolved: