Issue Summary

Special characters such as á, é, è, are not rendered properly when checking Reports of Requests Deflected.

Steps to Reproduce

1. Have KB articles with special characters on the title
2. Check the Reports > Requests deflected
3. Check any specified date/time and see the article title.

Expected Results

The title should render the special characters correctly, which is this:

Actual Results

Workaround

Currently there is no known workaround for this behavior. A workaround will be added here when available