Raise request button in Assist app home in Slack for JSM Chat shows all visible request channel connected, irrespective of the channel.

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    • 1
    • Minor

      Issue Summary

      For projects with JSM Chat connected request channels and agent channel, ticket creation in Slack app via assist bot shows all the request type to the customers.

      Steps to Reproduce

      1. Connect a Slack site to a project via JSM Chat.
      2. Create or connect an Agent channel and add connected request types.
      3. Create or connect an request channel and add connected request types.
      4. Navigate to Slack Assist app home - there will be assist bot
      5. Customer will try creating a ticket
      6. Type /assist and the modal to select a request type.
      7. All request types shows

      Assist Issue.mp4

      Expected Results

      We would expect that only request type connected to the request channel should appear

      Actual Results

      All request types are showing

      Workaround

      None

            Assignee:
            Unassigned
            Reporter:
            Seerat
            Votes:
            1 Vote for this issue
            Watchers:
            3 Start watching this issue

              Created:
              Updated: