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Type:
Bug
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Resolution: Unresolved
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Priority:
Low
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Component/s: Virtual Agent - AI Answers
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None
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1
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Minor
Issue Summary
For projects with JSM Chat connected request channels and agent channel, ticket creation in Slack app via assist bot shows all the request type to the customers.
Steps to Reproduce
- Connect a Slack site to a project via JSM Chat.
- Create or connect an Agent channel and add connected request types.
- Create or connect an request channel and add connected request types.
- Navigate to Slack Assist app home - there will be assist bot
- Customer will try creating a ticket
- Type /assist and the modal to select a request type.
- All request types shows
Expected Results
We would expect that only request type connected to the request channel should appear
Actual Results
All request types are showing
Workaround
None