Issue Summary

Performing a search in the customer portal fails to return results.

Steps to Reproduce

1. Remove permissions from the Service Management Customer - Portal Access in your project's permissions:
   1. Schedule Issue
   2. Move Issue
   3. Assign Issue
   4. Resolve Issue
   5. Close Issue
   6. Modify Reporte
   7. Delete Issue
   8. Archive Issue
   9. Restore Archived Issue
   10. Link Issue
   11. Transition Issue
   12. Set Issue Security
2. Access the help center.
3. Try to search for a word (that should match an entry).

Expected Results

Search results are displayed to the user.

Actual Results

No results are found:

We couldn’t find a match for your search
We couldn’t find any matches for ‘[Word]’. Check your search for typos, or try another search term.

Fixing the permission problems doesn't seem to normalize the search right away.

Workaround

1. Access your project's settings and fix the permission issues related to Service Management Customer - Portal Access.
2. Go to Project settings > Channels & self service > Portal. 
3. Rename the portal to something else (just add an extra character to the existing name).
4. Check that the new name is showing in the help center.
5. Revert the change, setting the portal name to its original name.
6. Switch to the Portal groups tab in Project settings > Channels & self-service > Portal.
7. Create a new group and add all request types to it.
8. This will take several minutes, but after a while, the request types should be searchable again.
9. Once the search is normalized, remove this extra portal group.