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  1. Jira Service Management Cloud
  2. JSDCLOUD-1690

We would like to be able to administrate the number of notifications our users receive

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    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      JIRA Service Desk overrides the settings in “Notification Scheme” and sends an email to the Reporter when status changes to Resolved or to Closed. Our Service Desk users complain that they receive too many status changes emails.

      We would like to be able to administrate the number of notifications our users receive, which is not possible now. We need that Service Desk follows the rules that are defined in the Notification Scheme and they are not overwritten.

            [JSDCLOUD-1690] We would like to be able to administrate the number of notifications our users receive

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3443578 ] New: JAC Suggestion Workflow 3 [ 3696878 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Monique Khairuliana (Inactive) made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2320313 ] New: JAC Suggestion Workflow [ 3443578 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2051302 ] New: JSD Suggestion Workflow - TEMP [ 2320313 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2046368 ] New: JSD Suggestion Workflow [ 2051302 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1872464 ] New: JSD Suggestion Workflow - TEMP [ 2046368 ]
            jonah (Inactive) made changes -
            Description Original: JIRA Service Desk overrides the settings in “Notification Scheme” and sends an email to the Reporter when status changes to Resolved or to Closed. Our Service Desk users complain that they receive too many status changes emails.

            We would like to be able to administrate the number of notifications our users receive, which is not possible now. We need that Service Desk follows the rules that are defined in the Notification Scheme and they are not overwritten.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Cloud*. Using *JIRA Service Desk Server*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDSERVER-1690].
              {panel}

            JIRA Service Desk overrides the settings in “Notification Scheme” and sends an email to the Reporter when status changes to Resolved or to Closed. Our Service Desk users complain that they receive too many status changes emails.

            We would like to be able to administrate the number of notifications our users receive, which is not possible now. We need that Service Desk follows the rules that are defined in the Notification Scheme and they are not overwritten.
            jonah (Inactive) made changes -
            Link New: This issue is related to JSDSERVER-1690 [ JSDSERVER-1690 ]
            vkharisma made changes -
            Project Import New: Sun Apr 02 00:24:18 UTC 2017 [ 1491092658763 ]
            Owen made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 845075 ] New: JSD Suggestion Workflow [ 1279758 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Joseph Huynh (Inactive) made changes -
            Resolution New: Duplicate [ 3 ]
            Status Original: To Do [ 10071 ] New: Done [ 10044 ]

              Unassigned Unassigned
              aa37ff0e06e3 Cristina Drugan
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              2 Vote for this issue
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                Created:
                Updated:
                Resolved: