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  1. Jira Service Management Cloud
  2. JSDCLOUD-16787

Created and updated dates are incorrectly displayed in JSM Request page in Customer Portal

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      Issue Summary

      Created and updated dates are incorrectly displayed as 'Tomorrow' even though the ticket is created today. 

      Steps to Reproduce

      1. Navigate to Customer Portal 

      2. Try to file a ticket in the portal

      3. Go to the Requests page, and notice that the created date is showing as tomorrow, even though the ticket is created today.

      Expected Results

      The ticket filed today should reflect as "Today" instead of "Tomorrow"

      Actual Results

      Notice that the created and updated dates are shown as tomorrow, when the request was created Today(problem seen with both portal-only and AA accounts).

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

        1. image-2025-05-28-16-39-21-462.png
          152 kB
          Himansh Jain
        2. image-2025-05-28-16-40-30-785.png
          123 kB
          Himansh Jain

              1ab5c04f5468 Sandeep Mahapatra
              06920cd93812 Himansh Jain
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                Created:
                Updated: