AI Answers feature not working from Slack

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    • 1
    • Severity 3 - Minor

      Issue Summary

      When Confluence space view permision was set to "Anonymous" directly from space permission instead of Knowledge Based "Who can view" setting, it caused the AI Answers doesn't work through Slack. Even by removing the permission setting from Confluence and set the Knowledge based view permission to "Anyone" , AI Answers failed.

      Steps to Reproduce

      1. Link JSM project to a space
      2. Configure VA with Slack
      3. Set the linked Confluence Space view permission to "Anonymous".
      4. Then , change the Knowledge Based "Who can view" permission from Anyone to "Only Confluence Users" . Then , change it back to "Anyone"
      5. Test ask query that matched with the article in Slack.

      Expected Results

      The query is responded by AI Answer in Slack

      Actual Results

      AI Answers doesn't work through Slack

      Workaround

      No workaround

            Assignee:
            Unassigned
            Reporter:
            Atiqah Roslan
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              Created:
              Updated:
              Resolved: