-
Type:
Bug
-
Resolution: Timed out
-
Priority:
Medium
-
Component/s: JSM Chat
-
1
-
Minor
Issue Summary
When a customer, who created a ticket, is removed as Reporter, they are still able to view and comment on Slack Notifications/Conversations.
![]()
Steps to Reproduce
# Grant user XYZ customer permission in JSM. Ensure that the Slack notifications are received by the customer on their Slack Assist channel/App
- Customer XYZ raises a new JSM Request from Customer Portal.
- Now remove the customer XYZ from the JSM Request as Reporter. Ensure customer XYZ is not a Request Participant or Watcher.
- Try accessing the JSM request in the Customer Portal.

- Agent adds a public comment to the JSM Request
- Customer XYZ tries to comment on the JSM Request from Slack.
Expected Results
- Customer XYZ should NOT be allowed to view the notification about any further updates in the JSM Request
- Customer XYZ should NOT be able to comment on the JSM Request
Actual Results
- Customer XYZ is able to view slack notifications in Assist bot about updates on the JSM Request
- Customer XYZ is able to send comments to the JSM Request.

Notes
-
Workaround
NA