Customer Is Able to View/Comment on Slack Conversation After They Are Removed as Reporter

XMLWordPrintable

    • 1
    • Minor

      Issue Summary

      When a customer, who created a ticket, is removed as Reporter, they are still able to view and comment on Slack Notifications/Conversations.

      Steps to Reproduce

       # Grant user XYZ customer permission in JSM. Ensure that the Slack notifications are received by the customer on their Slack Assist channel/App

      1. Customer XYZ raises a new JSM Request from Customer Portal.
      2. Now remove the customer XYZ from the JSM Request as Reporter. Ensure customer XYZ is not a Request Participant or Watcher.
      3. Try accessing the JSM request in the Customer Portal.
      4. Agent adds a public comment to the JSM Request
      5. Customer XYZ tries to comment on the JSM Request from Slack.

      Expected Results

      • Customer XYZ should NOT be allowed to view the notification about any further updates in the JSM Request
      • Customer XYZ should NOT be able to comment on the JSM Request

      Actual Results

      • Customer XYZ is able to view slack notifications in Assist bot about updates on the JSM Request
      • Customer XYZ is able to send comments to the JSM Request.

      Notes

       - 

      Workaround

      NA

            Assignee:
            Unassigned
            Reporter:
            Gautham
            Votes:
            1 Vote for this issue
            Watchers:
            3 Start watching this issue

              Created:
              Updated:
              Resolved: