Approval still shown as pending after approved

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    • 33
    • Severity 2 - Major
    • 233

      Problem Definition

      Intermittently , when approver already completed the approval steps by approved the issue , the issue still shown in "Waiting for approval" request queue as if it still pending.

      Steps to Reproduce

      1. Create an issue in JSM with approval status
      2. Approve the issue

      Expected Results

      The issue has transitioned and no longer displays in the "Waiting for approval" request queue. Approval is not pending from the approver.

      Actual Results

      Issue transitioned, however it still show in "Waiting for approval" request queue as if it is still pending.

      Workaround

      No workaround.

      Other Notes

      • This bug could also cause Closed/Resolved work items still show up in portal under "Waiting for my approval"

            Assignee:
            Thisara Rupasinghe
            Reporter:
            Atiqah Roslan
            Votes:
            17 Vote for this issue
            Watchers:
            37 Start watching this issue

              Created:
              Updated:
              Resolved: