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Type:
Bug
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Resolution: Unresolved
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Priority:
Medium
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Component/s: AI - Sentiment Analysis
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None
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1
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Severity 3 - Minor
Issue Summary
Enable the "Customer Sentiment analysis" feature in any JSM company managed project.
The "Sentiment" field does not automatically get added into the screen of the work items however as per the documentation it should get added automatically:
https://support.atlassian.com/jira-service-management-cloud/docs/about-customer-sentiment-analysis/

Steps to Reproduce
- Enable the "Customer Sentiment analysis" feature in any JSM company managed project.
- The "Sentiment" field does not automatically get added into the screen of the work items however as per the documentation it should get added automatically:
Expected Results
Sentiment field should automatically get added into the work item screen.
Actual Results
Sentiment field does not automatically get added into the work item screen.
Workaround
Manually add the Sentiment field into the work item screen.